Spec Rep Help Desk – Concierge User Guide

1. Introduction
The SRHD Concierge is your central AI-powered assistant for building product selection in the Australian market. It helps you:

  • Check relevant National Construction Code (NCC) requirements

  • Identify specification risks early

  • Search only Australian-based suppliers

  • Retrieve Codemark certificates for participating products

  • Connect with AI Specification Representatives (Spec Reps) for deeper technical support

  • Compile a tailored product options report for further consideration

2. Key Features

  1. NCC Knowledge – Trained on the National Construction Code to flag potential compliance requirements.

  2. Deep Supplier Search – Results limited to suppliers serving the Australian construction industry.

  3. Specification Risk Framework – Prompts you to consider risk factors in product selection.

  4. Codemark Certificate Retrieval – Locates and provides Codemark certificates where available.

  5. AI Spec Rep Referral – Directs you to brand-specific AI Specification Representatives for more detail.

  6. Product Options Report – Generates a tailored list of suitable product options with summaries, key compliance notes, and supplier links for further review by the design team.

  7. Conversation Summary Email – Type “summarise” or simply ask the Concierge to send you a summary of your conversation by email.

3. Typical Workflow

  1. Determine Project Requirements – Identify key performance, compliance, and design needs for your project.

  2. Review NCC Requirements – Ask the Concierge to outline applicable NCC provisions based on your project details.

  3. Search for Products – Use the deep supplier search to find products meeting your criteria.

  4. Consider Specification Risks – Review prompts from the Specification Risk Framework to anticipate potential issues.

  5. Connect with AI Spec Reps – Engage directly with brand-specific AI assistants for technical details and documents.

  6. Prepare Product Options Report – Request a customised report that summarises recommended products for further evaluation.

  7. Email Conversation Summary – At any time, type “summarize” or ask the Concierge to send you a summary of your discussion.

4. Tips for Best Results

  • Include project type, building class, and performance requirements in your queries.

  • Use follow-up questions to refine results.

  • Be specific when requesting NCC guidance, Codemark certificates, or risk considerations.

  • Use the summarize feature before closing your session if you want a copy of your discussion.

5. What the Concierge Can and Cannot Do

  • Can: Guide NCC-related considerations, flag potential risks, identify suitable suppliers, retrieve Codemark certificates, connect you to AI Spec Reps, generate product options reports, email conversation summaries.

  • Cannot: Provide legal compliance certification, replace professional judgement, or guarantee product suitability.

6. About the Product Options Report
The Product Options Report is a structured document generated by the SRHD Concierge to assist in product evaluation and decision-making. It contains four parts:

  • Part One – Project Details: Outlines the project information provided during your Help Desk conversation (e.g., building class, location, performance requirements).

  • Part Two – Product Category Overview: Provides a structured summary of the selected product category, including typical applications, relevant NCC requirements, and common risk considerations.

  • Part Three – Shortlist of Product Options: Lists product options identified during the session, with supplier names, key specifications, and links to further resources.

  • Part Four – Human Oversight Checklist: A practical checklist to guide professional review and verification before specification.

The report is designed as an aid to professional judgement — all details should be confirmed before final specification.

7. Support & Feedback

  • Email: info@specup.agency

8. Disclaimer
By using this service, you agree to our Terms and Conditions. The SRHD Concierge is provided “as is” without any warranty as to accuracy or completeness. AI may make mistakes or provide incomplete information. Use of this service requires professional judgement, and all outputs must be independently verified before specification.